Relationship Based Culture
Love. Compassion. Courage. Integrity.
At UC Davis Health, we value extraordinary Love, Compassion, Courage and Integrity in every situation. These values are the foundation of our mission to improve lives and transform healthcare. One way we do this is through advancing a relationship-based culture.
Relationship-Based Care® (RBC) is an operational blueprint for improving safety, quality, the patient experience, employee engagement, and financial performance. RBC advances the relationship based culture of health care organizations by focusing on three key relationships: relationship with self, with colleagues, and with patients and families. Structures, processes, and relationships are designed to support every team member’s ability to provide attuned, compassionate, high quality care.
In an RBC culture, teams are reconnected with the purpose and meaning of their work and take ownership for providing the best possible care and service. All members of the organization are valued for their contributions and supported in continuous learning and reaching their full potential. RBC provides basic concepts for transforming the care delivery system into one that is patient and family centered and built on the power of relationships. It is the confluence of relational and clinical competence that advances relationship-based healing cultures. A relationship-based culture is one in which a critical mass of people provides care and service with relational competence. In these cultures, the skills that foster relational competence are actively developed, nurtured, practiced, reinforced, and evaluated.
In 2004, UC Davis Health launched the RBC anchor program, Re-Igniting the Spirit of Caring (RSC). The success of RSC led to the 2017 implementation of two additional Creative Healthcare Management programs, See Me As a Person (SMAAP), and Leading an Empowered Organization (LEO). SMAAP and LEO deepen the therapeutic skills of attunement, wondering, following and holding which are essential relational competencies. Additionally, these programs extend the reach and impact of relationship based culture and wellness beyond Patient Care Services and throughout UC Davis Health. Relationship Based Culture & Wellness programs are proud to be offering these relational experiences for both clinical and non-clinical staff. We aim to integrate relational competencies and training for all staff across UC Davis Health as we improve lives and transform healthcare.