Information about visiting or accompanying a patient

This page last updated 2/8/2020

We are currently limiting visitors within UC Davis Medical Center in order to help keep the novel coronavirus (COVID-19) out of the hospital. This careful decision was made in an effort to protect our patients, staff and community.

Thank you for your understanding. Please see below for more information and options.

We know there are a few situations when having a loved one (visitor) present is necessary to care delivery. In these cases, visitors will be allowed based on the exceptions listed below.

However, in all cases, loved ones are only allowed if they do not have symptoms of illness (such as fever, runny nose, cough, shortness of breath). Additionally, children under the age of 16 are not allowed.

Visitors are not permitted for COVID-19-positive patients or infectious isolation patients.

General visitor policies:

Two visitors will need to be identified and registered by each patient before visiting (the Pavilion information desk will have a record of the designated visitors). Then, only one of the pre-identified visitors at a time will be allowed to visit the patient.

The visitor will be welcomed between 9 a.m. and 9 p.m., and the visitor must stay in the room with the patient during the visit. However, the visitor will be permitted to briefly access the cafeteria, while practicing physical distancing and keeping time spent in the public spaces brief.

The visitor will also be required to wear appropriate personal protective equipment (usually a face mask) for the entire time and length of the visit.

A patient may only have one visitor present at a time, with exceptions for the following:

  • Children undergoing surgery may have two loved ones during surgery.
  • Neonatal Intensive Care Unit (NICU) patients may have one birth parent plus one significant other who must remain in the room for the duration of the visit.
  • Pediatric Intensive Care patients may have two loved ones, either parents or guardians. They must remain in the room during the visit.
  • Patients who are at the end of life may have two loved ones.
  • At this time, Labor and Delivery patients may have one support person/partner (plus one preapproved doula). View our birth center visitor page

    Emergency Department visitor policies:

    Patients can have one loved one with them, who must be 18 or older. Vistitors must stay at bedside and not in the waiting room.

    Ambulatory clinics, lab and radiology visitor policies:

    Patients who have an appointment at UC Davis ambulatory clinics, laboratory, or radiology may have one loved one with them. Masking policies will be in place for the entire time and length of the visit

    View our outpatient policy for caregivers at UC Davis Health clinics

    Questions and answers

    Are there restrictions for a visitor entering the hospital?

    In any situation, the visitor will be screened before each visit for symptoms of illness, i.e., fever, cough, sore throat, etc. The visitor will be required to wear a mask for the entire visit. 

    Visitors must stay in their patient's room for the entire time of the visit. Visitors are permitted to access the cafeteria, and are encouraged and expected to practice social distancing, and to keep the time in public spaces brief. The hospital’s information desk in the Pavilion will be given a list of patients who qualify to have visitors.

    What are other options besides in-person visiting?

    UC Davis Health can provide an iPad for a patient to video call loved ones (via Zoom or other digital platforms).

    Why are you restricting visitors?

    Our care philosophy has always emphasized family and loved ones as part of the healing process. However, due to the ongoing community spread of COVID-19 and the local public health emergencies, we must take extra steps to protect our patients, staff, visitors and the community.

    The decision to restrict visitors was difficult and made only after very careful considerations. With group spread within families now one of the main ways the virus is currently being transmitted, we are working to balance the needs of families with the need to protect other patients and health care workers from virus spread. Nearly every patient in the hospital is at an elevated level of risk for complications from COVID-19.

    The California Department of Public Health recently adopted similar guidelines to UC Davis Health's pediatric visitor guidelines.

    What are coronavirus and COVID-19?

    Coronavirus are a family of viruses that cause illnesses from the common cold to SARS (severe acute respiratory syndrome) and MERS (Middle East Respiratory Syndrome). Symptoms include fever, shortness of breath and other flu-like symptoms. 2019 novel coronavirus (COVID-19), which was first discovered in Wuhan, China, has been declared a pandemic by the World Health Organization (WHO)

    For more information, please visit our coronavirus information and resources page.

    Our goal

    Our goal in introducing these visitor restrictions is to protect you, your loved ones, other patients in the hospital and our staff. Patient and public safety are always our top priorities. Thank you again for your understanding during this difficult time. 

    A variety of short- and long-term parking options are available for visitors. For directions to UC Davis Medical Center, a parking map and a walking map of the hospital's main floor, please visit the Maps and Directions page.

    Our Parking and Transportation Services department also has a website with information about parking, courtesy shuttles and more. 

    Cell phone use

    Cell phone use is generally allowed except where signs or staff indicate that phones must be turned off. While conversing on a cell phone, you must stay at least three feet away from all medical devices and patients connected to them. When restrictions are in place, the phone function must be fully powered off (not set to vibrate or silent mode), but you may continue to use Wi-Fi in airplane mode. Restrictions may change or be set on a case-by-case basis.

    Wireless Internet access

    UC Davis Medical Center provides Internet access points at no charge in areas throughout the hospital and nearby buildings for guests who have devices that can receive wireless signals. You will be able to get on the Internet when you are near an access point. Guests are expected to use the wireless access in a legal and responsible manner.

    Typically the wireless connection will automatically be detected by your device, or you can connect manually through your device's Wi-Fi settings


    ATMs are located at the hospital’s west entrance and at the main entrance near the information desk.

    Pastoral services and meditation room/chapel

    Chaplains are available 24 hours daily to provide pastoral care services and spiritual support to all. To contact a chaplain, call 916-734-3657 (4-3657 on a hospital phone), or call or text pager 916-816-7729 and leave a call-back number.

    The Battistella Meditation Room/All-Faith Chapel on the first floor is a quiet place to sit, relax and reflect, and has regular services and events.

    Pets and service animals

    We recognize the important role pets and service animals have in our lives. Service animals are generally permitted. Visits by pets — all animals other than service animals — are permitted in some instances. There are specific requirements that apply to both service animals and pets. For more information or questions, please ask our staff.

    No smoking policy

    UC Davis enforces a strict no-smoking policy inside the hospital, its facilities and in all outdoor areas on the Sacramento campus. Read more about alternatives and stop-smoking resources 


    Parking Structure 3 is the main and long-term parking for the hospital, with no time limit. It is located off X Street. Short-term parking is also available in Lot 3, located off X Street next to the traffic circle at the main hospital entrance. Parking is approximately $2 per hour. Visitors can purchase a discounted multi-day pass from the attendant.

    Brief patient drop-offs and pick-ups are allowed in the driveway at the hospital main entrance. Please be careful of pedestrians, and do not block traffic or leave your vehicle unattended.

    For additional information, visit our Maps and Directions page or call our Parking and Transportation Services department at 916-734-2687.

    Courtesy shuttle service

    UC Davis Health's courtesy shuttle offers convenient, on-site transportation within the medical center campus. Routes connect the hospital with various buildings, parking lots and other locations, including public transportation stops.


    For information about nearby hotel accommodations or accessing health-care services at UC Davis, call our Consumer Resource Center from Monday through Friday between 8 a.m. and 5 p.m. at 800-2-UCDAVIS (800-282-3284).


    Uniformed university police and security personnel are on duty throughout the hospital 24 hours a day.  If you see or hear anything that concerns you, please notify a member of our staff immediately. 

    More resources

    For additional information on nearby lodging, local restaurants and food delivery options, grocery stores and miscellaneous services click here.