Hospital Support Units
Jennifer L. Paoli, M.B.A.
Director of Business Operations
The Business Office handles the financial, budgetary, and business related operations for the Patient Care Services Division. This includes development and oversight of operating expense and revenue budgets, financial analysis and reporting, census and budget analysis projections, as well as development of FTE, budget control, and budget implementation procedures.
The Nursing Unit Support Services department coordinates, maintains, evaluates, researches and corrects any issues that pertain to safety, medical products and environment for all departments within Patient Care Services. This includes procurement of complex or highly technical supplies, capital and non-capital equipment, capital improvement projects, equipment inventory, and development and renewal of vendor contracts.
Marcus M. Christian, CSPHA
Manager, Lift Team
The Patient Care Services Lift Team serve as safe patient handling and mobility (SPHM) experts who collaborate with UC Davis nursing and other health-care professionals to ensure proper lifting and positioning techniques. The goal of the Lift Team is to provide safe patient handling with transfers and repositions and to prevent or eliminate patient movement injuries in the inpatient setting. It is the responsibility of the Lift Team to ensure the safety of our patients, employees, and volunteers by enforcing the policies and procedures outlined by the Safe Patient Handling and Movement Policy. Lift Technicians serve as a resource in the use of safe patient equipment and the movement of patients/residents. In addition, Lift Technicians serve as body mechanics and safe patient movement techniques coaches to all employees in the inpatient setting.
The Lift Team is available 24 hours a day 7 days a week.
Elena Morrow, MPPA, CT, CMI
Manager, Medical Interpreting Services
Medical Interpreting Services at UC Davis Medical Center was established in 1985 as part of a Community Advisory Board’s study initiated by the UC Davis Medical Center. Today, it provides language access services to patients, their families, UCDH providers and staff in 20 languages in-house and over 100 languages overall, including American Sign Language. Medical Interpreting Services department is dedicated to enhancing access to healthcare services for UCDH linguistically and culturally diverse patient population through professional medical interpretation, written translation, and cross-cultural communication. It offers the following services: on-site and telephone interpreting, video interpreting, healthcare interpreter training, bilingual provider certification program, in-services to staff, cultural competency workshops, written translations, proofreading, and voice-overs.
James E. Rice
Manager, Patient Transport Services
James Rice is the Manager of Patient Transport Services at UC Davis Health, working with clinicians to provide world-class care and maximize patient safety. James knows that the patient experience encompasses a range of interactions with the health care system and challenges himself and his team to exceed the patient’s expectations in every way. James owned and operated a successful group of Assisted Living Facilities throughout Sacramento. He was awarded the most dedicated Firefighter of the Year Award in 2008 for his work with the City of Jackson Fire Department. James is a certified Crisis Prevention Instructor, EMT, and Safe Patient Handling Trainer. In his free time, he enjoys photographing street art and training his dog, Willow.
The Patient Care Services Administrative Supervisor is responsible for the day-to-day operations of the Patient Care Services office and the Patient Care Services Directors office, including supervision over all office support and professional staff.
Stacy Hevener, RN, MSN, CCRN-K, CPHQ
Director, Quality and Safety, Patient Care Services
Patient Care Services (PCS) Q&S Nurse Champion Mission
Positively change culture and improve outcomes by reinforcing quality and safety initiatives at UCDH.
Q&S Champion Vision
The Q&S Champion will act in collaboration with UCDH staff to:
- Promote education related to outcomes and data analysis for quality indicators.
- Facilitate and evaluate unit based quality improvement plans.
- Integrate the quality improvement process into UCDH PCS Goals and provide a higher level review of performance that may affect multiple departments or services.
- Review and evaluate data in relation to national benchmarks (NDNQI, Vizient, NHSN/CDC).
- Facilitate incorporation of benchmarked data in professional governance practice councils and unit based leadership annual goals and projects.
- Engage front line staff and leadership to ensure compliance at the bedside with established patient care guidelines.
- Collaborate with all disciplines to monitor and evaluate compliance, and to help facilitate continuous quality improvement and safety.
- Analyze data relative to quality and safety practices seeking opportunities for continued improvement.
- Conduct high level reviews of outcomes in conjunction with hospital wide initiatives.
Michelle Young, MBA, BSRC, RRT
Respiratory Care Department Manager
UC Davis Respiratory Care Department utilizes evidence-based medicine to provide respiratory care to adults, children and infants in acute care and intensive care units within UC Davis Medical Center. Respiratory Care Practitioners perform physical assessments, provide inhaled medications, deliver medical gasses, manage mechanical respiratory equipment, and provide patient and family education related to respiratory diseases. The Respiratory Care Department leadership team includes the Manager, an Adult Clinical Education and Quality Improvement Coordinator, a Children’s Hospital Clinical Education and Quality Improvement Coordinator, 4 COPD/Asthma Case Managers, 7 Respiratory Care Supervisors, and supports 132 highly skilled bedside Respiratory Care Practitioners. The Respiratory Care Department is dedicated to serving our community by providing quality patient and family centered care.
Director, PCS Patient Flow Management Center
The Staffing and Bed Control department is a 24 hour department located within Patient Care Services. The department is responsible for documentation of daily Patient Care Services Staffing Sheets and schedule changes and updates. The Staffing Office also serves as a resource for ANSOS/Web Scheduler providing guidance and assistance to PCS managers and ANII regarding the systems. Staffing personnel work closely with Nursing Supervisor to distribute supplemental staff including Registered Nurses, HUSC’s, Special Duty Caregivers and Mental Health Workers based upon unit census and acuity.
Bed Control is responsible for the placement of all in-patient admission from multiple points of entry including Emergency Department, Ambulatory Clinics, Transfer Center and Perioperative areas. Bed Control works with Nursing Supervisor to ensure patient flow is moving as the priority of the admissions fluctuate from hour to hour.